frequently asked

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

All NVR NUDE pieces are made to order. Your NVR NUDE piece will be hand crafted to your individual specifications and take approximately 4-6 weeks to make, plus shipping time.

DOES NVR NUDE OFFER CUSTOM JEWELLERY SERVICES?

Yes! NVR NUDE specializes in custom jewellery that celebrates life and its special moments. Whether an engagement, wedding, retirement, heirloom re-design, or a personal milestone, we love creating one-of-a-kind pieces that celebrate YOU and YOUR stories. Custom work starts at $1,500 CAD. Please email your inquiries to [email protected]

CAN I CHOOSE A DIFFERENT ENAMEL COLOUR OR GEMSTONE TYPE THAN WHAT IS OFFERED ON THE PRODUCT PAGE?

Yes! For custom colour requests email us at [email protected] and a customer service representative will be in touch. Please note, additional charges may apply.

WHAT IS YOUR RETURN + EXCHANGE POLICY?

While we are confident that you will be more than satisfied with your NVR NUDE jewellery purchase, because of the “made to order” nature of our business ALL SALES ARE FINAL and we are unable to accept returns or exchanges on our jewellery.

DO YOU OFFER A WARRANTY?

NVR NUDE offers a one-year workmanship warranty on all products. Melee stones and pearls will be replaced free of charge. Larger stones will be assessed on an individual basis.

For repairs outside of the 1-year warranty, charges will apply.

You (the customer) are responsible for the cost of return shipping. We recommend that you insure your shipment up to the value of the returned item/s.

HOW CAN I TRACK MY PACKAGE?

Tracking numbers are automatically sent as soon as your order is packed and ready to ship. Once the courier picks up your package and scans it into their system, your tracking number can be used to see the information about your order. Please allow 48 hours for the tracking information to become available.